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1. scottbanks123
   Member

   I'm trying to try the demo, but most of the menus are grayed out. It won't allow me to add any content or import a sample file.

   Posted 2 years ago #

2. bao
   Key Master

   Hi Scott,

   That's something strange. Can you please try again by doing the following:

   NOTE that doing the following removes all the data you have entered. I'm assuming you haven't been able to enter any data otherwise if there's anything you want to keep skip the 2 steps below.

   1. Delete the folder named 'Cashcow'. You'll find this if you go to your home directory, open the 'Library' folder, and open the 'Application Support' folder. The 'Cashcow' folder should be in the 'Application Support' folder.

   2. Try launching Cashcow again.

   If you still have problems after this could you let me know what version of Mac OS X you're using (to check, click on the Apple menu in the top left hand corner, and select 'About this Mac'. The version number should appear in the dialog that pops up.

   Also could you let me know if there is a file called Cashcow.log in the '/<username>/Library/Application Support/Cashcow' folder.

   Could you also specify which menu items in particular are grayed out?

   Thanks.

   Bao

   Posted 2 years ago #

3. scottbanks123
   Member

   Thanks for the feedback. There was no folder named Cashcow in the application support folder.

   I am running OSX10.4.11

   All menus are inactive/grayed out except the ones in the main navigation bar

   Is it possible that my version of stuffit is too far out of date and the file is unzipping and installing improperly?

   -scottbanks123

   Posted 2 years ago #

4. bao
   Key Master

   Hi Scott,

   I don't think it would be the version of Stuffit that would be the problem. For some reason, Cashcow is not starting up properly otherwise the Cashcow folder in the Application Support folder should be created. And your version of Mac OS X is pretty up to date.

   Could you please start up Cashcow from the terminal and let me know if there are any messages displayed in the terminal. If Cashcow has trouble starting up for some reason, this should give us some clues as to why. To start Cashcow from the Terminal, open up the Terminal program which you can find in /Applications/Utilities. Then go to the folder that contains Cashcow (for example if you downloaded Cashcow to your desktop, type in 'cd ~/Desktop'). Startup Cashcow by typing 'Cashcow.app/Contents/MacOS/Cashcow'. If Cashcow can't startup properly, there should be some messages displayed in the Terminal. If so, can you post the messages here.

   Thanks for your patience and hopefully we can resolve this soon.

   Bao

   Posted 2 years ago #

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